VALUES & CULTURE Listen first. Then listen more Listen first We seek first to understand, then to be understood. Focus on listening rather than responding. Take the approach that everything is a hypothesis and that you could be wrong. Be suggestive rather than instructive, replacing phrases such as 8certainly9 and 8undoubtedly9 with 8perhaps9 and 8I think9. Be open. That9s how we all get along and learn from each other.