VALUES & CULTURE Listen first. Then listen more Listen first We seek first to understand, then to be understood. Focus on listening rather than responding. Take the approach that everything is a hypothesis and that you could be wrong. Be suggestive rather than instructive, replacing phrases such as ‘certainly’ and ‘undoubtedly’ with ‘perhaps’ and ‘I think’. Be open. That’s how we all get along and learn from each other.
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